• Shipping
  • Order Status
  • Return
  • Wholesale Pricing
  • Account
  • Starting Business
  • Ordering
  • Training
  • Custom Reward Points
  • Products
  • Bubble Tea sealing Machine
  • Bubble Tea sealing Machine 1
  • Tapioca Pearls
  • Bubble Tea Powder

How long will it take to get my order?

Orders are typically shipped out 24-48 hours after the order is placed. From there, we ship FedEx ground. The delivery time will depend on where your shipping address is. Typical delivery times are from 2-5 business days. Contact us for expedited shipping.

How much is shipping?

We carry a huge variety of quality products (4,000+ products) and aggressively price them at low prices, prices that are many times lower than the wholesale prices of our competitors.

Because of our large selection of products, not every warehouse may have all the listed products in stock. Therefore, we often need to ship in different packages from different warehouses. Our state-of-the-art online ordering system automatically calculates the shipping charge based on product weight, product availability, shipping location, shipping destination, etc. Please note that the more you order the less shipping tends to fluctuate.

Do you ship internationally?

Unfortunately, we do not ship internationally. We normally just ship to the contagious 48 states within the US. This is because of higher shipping costs and the heightened risk for products to get damaged in transit. Our customers have; however, placed an order and have it shipped to a freight forwarder. From there, the freight forwarding company will delivery to your international address .

Do you ship to Hawaii and Alaska?

We do ship to Hawaii and Alaska based on requests, please contact us for a quote.

Do you ship to PO Box Addresses?

We do not ship to PO boxes.

Can I expedite/upgrade shipping?

Depending on the time the order was placed and when you need your order by, we may be able to accommodate expedited shipping for you.

Why is shipping so expensive?

** Suggest ordering from the same brand. If it's a larger amount, we can probably save with a trucking quote. Please contact us for a shipping quote. ***

Do you offer free shipping?

Unfortunately, we do not offer free shipping.

When will my order be processed?

We typically process orders with 24 hours of order receipt, unless the order was placed on Saturday or Sunday, then will be processed within 48 hours. From there orders will be shipped within 7 business days.

How large is a pallet order?

The dimensions are 48x40x96. As far as weight, it is hard to say how much each pallet will weigh because it isn't packed. For more detailed information, please let us know what you are looking to purchase.

Can I cancel my order?

If your order has not been processed placed in queue for shipping, then we might be able to cancel your order for you. Please contact us ASAP, if you wish to cancel your order.

How do I find my tracking number?

We know it is important for you to get estimated delivery times! We typically email you with your tracking number and an estimated delivery date. If you do not get this email, then feel free to email us or open a chat to get more information.

How do I place an order?

Orders are placed on our website at www.bobateadirect.com. We also have customers who email us their order as well. If you wish to place an order via email, then please email us at sales@bobateadirect.com

Can I add an item to an order that has already been placed?

If your order has not been shipped out, then we will try our best to add the additional items for you.

What is the return policy?

It is important for us to love your purchase. You are welcome to send it back for refund. However, you'll be responsible in shipping it back to us given that it's new, unused and in undamaged condition, basically it should be in its original packaging. There will also be a 25% restocking fee and the original shipping cost will not be refunded.

My package was damaged in transit, what should I do?

We do our very best to package all shipments safely, however sometimes FedEx may not handle these packages properly. Therefore, we apologize for the delay. We will re-ship the package immediately to you at no extra charge. You do not need to take any further action.
Please feel free to contact us with any questions. Thanks again for your business. We sincerely appreciate it and will do everything necessary to make you a satisfied customer

Wholesale Pricing

As you may have already noticed, many of our online prices are already lower than many of our competitors' wholesale prices. There is no minimum order, nor a required application form to take advantage of our online prices.

If you are interested in purchasing in larger volumes on a regular basis, we can definitely establish discounts exclusively for you. Also, as you make purchases, we offer a customer reward points system, where you can earn cash back reward points for future purchases. Use those points to pay for just a portion or your entire order.

Our products are top quality and we offer a product line of over 4,000+ products. There are a lot of lower-grade products out in the market today. You and your customers deserve the best. Please let us know all the items you are interested in along with the quantity amount, your full shipping address, and we will be more than happy to see what I can do for you.

Do you match pricing?

Our prices are

How do I register for a new account?

There is a 'register' button on the top right corner. Please click on that and follow instructions to choose a username and a password.

I forgot my password and can't log in. What should I do?

There is a 'forgot my password' button.

What are customer reward points?

How do I use it?

How do I get my invoice?

How do I change my e-mail address on my account?

What is the quick reorder feature?

How do I get coupons?

How do I use a coupon code?

How do I use a gift certificate?

I am interested in starting a Bubble Tea Shop, where do I start?

If you're looking to introduce bubble / boba tea into your new coffee / yogurt shop, you've come to the right place. We've helped numerous shops successfully introduce bubble / boba tea in the past few years. We can provide you with all the equipment, raw materials, customized posters and menus, training, etc. Given that you do have the general access to cook tapioca pearls, get water and ice, you will need the following equipment and supplies: Supplies ========== -Flavored Powders / Syrups -Tea (filter or loose leaf) -Tapioca Pearls -Cups/Lids -Fat Bubble Tea Straws -Measuring spoons Equipment ========== -Commercial grade blender (powerful enough for commercial use) -Automatic Sealing Machine with sealing film

I am having issues placing an order and checking out?

How much is shipping?

Do I have to pay sales tax?

Is there a minimum to order?

Absolutely not! You can order anywhere from 1 item to everything on our website! Regardless of the size of your order, you matter to us. You are our valued customer regardless of the value of your order.

Why do I have multiple order numbers?

We have a very specific algorithm that calculates the fastest and most efficient way for you to receive your order. We have strategic warehouses throughout the United States, so we can accommodate to our customers purchasing needs.

What payment methods do you accept?

We accept all major credit card payments and also PayPal payments. If you wish to send a check or a money order for your order, then please check out using the option 'phone order' and we will hold your order

What topics are covered?

Can I bring additional guests?

When is the next class offered?

How much does it costs?

Can I learn everything I need with the 2-day Training?

How do I register for it?

What are customer reward rewards?

How do I redeem my points?

I see that you carry a lot of different brands for the Bubble Tea Powders, Syrups, and Tapioca Pearls. What's the difference?

We do carry the top brands with Bubble Tea. The difference is some customers prefer one brand over the other.

Can you send me a catalog?

Unfortunately, we don't have a specific price list or a product catalog. We carry a product list of over 5,000+ items, pricing and product changes often. We do apologize for the inconvenience.

What is the shelf life of the products?

Manufacturing and expiration date is on the bag itself

How do I store the products?

Do you guys send free samples?

How can I find recipes?

What are the ingredients in Bubble Tea?

What is the nutritional value for Bubble Tea?

What are some of top selling flavors?

How do you store the Tapioca Pearls?

What is a Sealing machine?

Sealing films are used to 'seal' bubble tea drinks once they are made. Sealing machines basically glue on a plastic film to the outer rim of the cup and it prevents leakage. You see this method used when making traditional bubble tea drinks.

Do you need special cups with sealing machines?

Yes, you need specially designed cups to use with the sealing machines. The bubble tea sealing cups have a custom outer rim to seal the film on. Please also be mindful that sealing machines and the cups you are using need to have the same cup diameter. The most popular cup diameter is 95mm.

What is the difference between 98mm and 95mm sealing machines?

The difference between 98mm and 95mm sealing machine is the diameter of the cutter rim. This will cut and seal the sealing film to match the diameter of the cup. Most cups have a diameter of 95mm. If you have a specific cup you want to use with the sealing machine, please check the diameter before purchasing. If you need a custom cutter rim, please contact us.

My sealing machine stopped working. What do I need to do?

1. the machine was not properly cleaned throughout use so the rim is clogged and not sealing properly
2. the heating plate is not fully heated. Could also be due to improper cleaning
3. the cup they are using may not be 98mm so it's not reaching all the way around.

Do you know if they are using a 98mm PET cup and if it's ours?

We have some options on helping the issue as well.
1. the customer ships the machine back to us at their cost both ways for our tech to take a look. There is a minimum of $65 service fee and then whatever the cost is to fix the parts that need to be fixed
2. the customer can try to check the machine for any sugar residue and see if that will fix the issue.

How do you add in the bubble tea cutter rim?

Wall 95mm, 98mm, the edged/ angled side up. Setting for PP and PET sealing machine can be set as: P1 165 P2 OPN P3 10 P4 10 P5 00

Customer says the machine is not sealing properly. The sealer becomes misaligned after one use.

It looks like it's a settings issue. Have her check her P-5 setting make sure she has it at 00. The P-5 is the setting for the film sensor.

How big is the sealing machine box?

20.5 x 17 x 27.5 62lbs

Do you carry 120mm cutter rim?

120mm sealing machine (Y8028) is designed for 25oz PP cup (C1030) and 34oz PP cup (C1031)

Is the sealing machine NSF certified? How about UL certified?

Our sealing machine does not have NSF certification because it is a packaging machine and therefore there is no NSF certification for it. However, we do have the UL certification.

What warranty does sealing machines have?

Machine comes w/3 month standard warranty on parts & labors

How much will it cost to fix my sealing machine?

We charge $15 per hour for labor fee, and there is also extra charge for parts. Please contact us for more information.

Where is the sealing machine manufactured?

Our bubble tea sealing machines are manufactured in Taiwan. Bubble tea cups

Are you able to customize cups?

What cups can I use with the sealing machine?

Our cups that have 'u-rim' in the product name are compatible with the sealing machine. Here are the links.

Can U-rim cups be used with lids too?

Yes, the 700cc (24oz) Clear PP Cups - Modern Cups, U-rim (item code #C1012) will fit the Automatic Sealing Machine (for PP cups) UL Certified. There are two major difference between these cups and the 700cc(24oz) Clear PP Cups - Good Flag, AO/flat rim, ribbed (item code #C1018), which is:

1) C1012 is not ribbed, and is clear all around the cups 2) C1012 not only works with the sealing machine, but also fits perfectly with our PP dome and flat lids.

Yes, our u-rim cups can be used with sealing machines and also with dome or flat lids. We made it convenient for you to make it interchangeable, in the event your sealing machine experiences difficulties or you want to use regular lids for whatever reason.

What is difference between PP and PET cups?

Do you customize sealing film and cups?

Do you have hot cups?

What is tapioca pearls?

Tapioca pearls are gummy bear like balls found inside of bubble tea drinks. Tapioca pearls are made from tapioca starch. They do need to be cooked before consuming. Also many people will flavor the tapioca pearls with honey, brown sugar or other sweeteners for at least 30 min before consuming.

What is the difference between tapioca pearls and popping boba?

Tapioca pearls are the traditional pearls you find in bubble tea drinks. These do need to be cooked and are good for about 6 hours after cooking.

Popping Bobas do not need to be cooked. Popping bobas are juice filled balls that 'pop' or 'burst' in your mouth. There are many varieties of popping bobas: strawberry, passion fruit, mango, blueberry, kiwi, green apple, coffee, yogurt, pomegranate, cranberry.

Are your popping bobas kosher?

What are the ingredients of popping boba?

What is colored boba?

What is the difference in brands for bubble tea?

What are the ingredients of bubble tea powder?

Ingredients of our bubble tea powder vary from brand to flavor. If there is a specific flavor you are inquiring about, please contact us. We will provide you with the requested information.

What is the calorie count of boba tea drinks?

Caloric counts vary from drink to drink, depending on how they were made (i.e. how many oz of powder or syrup was used to make the drink). We do have basic nutritional information. Please contact us for specific information.

What are the ingredients of bubble tea syrup?

What type of straws do you need for bubble tea drinks?

What type of non-dairy creamer do you need to make bubble tea drinks?

What is the ingredients for Thai Tea leaves?

Tea leaves, FD&C Yellow no.6

Does your Tea Zone teas contain caffeine?

Yes, they contain caffeine, all of Tea Zone teas contain caffeine. They are all in natural state and have not been altered.